PUBLIC OFFER AGREEMENT

1.1. The subject of this Offer is the provision by the Provider to Users of services for booking, issuing, and selling tickets for trips and additional services (baggage places) available on the website https://autoluxplus.com.ua/ according to the date, time, and destination selected by the User.

1.2. The Provider sells tickets for carriers cooperating with sole proprietor Yevhen V. Kimlyk.

1.3. The sale of Tickets to the Buyer, including Electronic Tickets, is carried out exclusively on the terms of this Offer and only if the Buyer fully and unconditionally accepts the terms of this Offer (acceptance of the Offer).

2.1. The User has the right to:

2.1.1. Receive services under the Agreement.

2.1.2. Use the Ticket in accordance with the selected date, time, departure point, and chosen Carrier.

2.1.3. Return the Ticket under the conditions determined by the Provider.

2.1.4. Demand compensation for damages in accordance with the Agreement by sending a relevant request to the Provider.

2.1.5. If moral damage is caused to the User through the actions or inaction of the Provider, the amount of compensation, if proven and justified, may not exceed the price of the Ticket.

2.2. The User is obliged to:

2.2.1. Make an advance payment for the Ticket in the amount of 100% of the price indicated on the website https://autoluxplus.com.ua/.

2.2.2. Check the date, time, city/place of departure, and city/place of arrival immediately after purchasing the Ticket.

2.2.3. Arrive at the departure point in advance.

2.2.4. Notify the Provider if the Ticket cannot be used for any reason.

2.2.5. Review the Ticket return conditions and baggage transportation rules.

2.3. The Provider has the right to:

2.3.1. Act on behalf of the Carrier within the scope of authority defined by contractual relations.

2.3.2. Set and receive additional remuneration from the User for additionally provided services.

2.3.3. Record telephone conversations with the User and/or Passenger in the event of contacting the service center and/or servicing the User/Passenger and/or when it is necessary to notify the User/Passenger and/or obtain additional information regarding any Ticket purchased through the website https://autoluxplus.com.ua/.

2.4. The Provider is obliged to:

2.4.1. Send the User the Ticket in the form established and accepted by the Carrier.

2.4.2. Inform the User about changes in the terms of service provision.

2.4.3. Inform the User about changes to or cancellation of a trip.

2.4.4. Accept appeals from the User, review them independently, or forward them to the relevant Carrier.

2.4.5. Timely inform the User about the review of the appeal and, if the appeal has been forwarded to the Carrier, about the results of its review (if such a response is received by the Provider).

2.4.6. A response to an appeal is provided in the same way the appeal was received. No response will be sent to a third party, including at the User's request.

3.1. Funds received from the User as payment for the Ticket belong to the Provider, including the service fee (if such fee was included in the Ticket price).

3.2. The User has the right to pay for Tickets by any method offered by the Provider, information about which is available on the website https://autoluxplus.com.ua/.

3.3. The User is solely responsible for all commissions and other charges determined by the bank that may be added to the price of the Ticket or additional services by the issuer of the credit or debit card.

3.4. Banking services related to the transfer of funds under the Agreement are paid for by the party that initiates them.

4.1. The User's identifier is the email address and/or phone number specified when purchasing the Ticket.

4.2. A request made from the phone number/email address provided when purchasing the Ticket allows the Provider to identify the User as the proper party to the Agreement with the corresponding rights and obligations, and allows actions to be performed both in relation to the Agreement as a whole and to the specific Ticket purchased.

4.3. If the User contacts the Provider from a different phone number and/or email address than the one provided when purchasing the Ticket, the Provider has the right to request additional identification of the User as the proper party to the Agreement.

4.4. If it is impossible to identify the User as a party to the Agreement, the Provider reserves the right to refuse to review the request.

4.5. Responsibility for preserving and/or providing access to the phone number and/or email address lies with the User.

5.1. Forced refund for a Ticket:

5.1.1. If the Carrier reports cancellation of a trip for any reason, sole proprietor Yevhen V. Kimlyk refunds the funds received as payment for the Ticket by the same method they were received in the amount of 100% of the Ticket price or, if available, offers another Ticket for a trip operated by the same or another Carrier.

5.2. Voluntary refund:

5.2.1. If the Ticket is returned at the User's own initiative, the Agent refunds the funds to the User without refunding the service fee. The following fee is withheld when returning a ticket: Voluntarily, more than 1 hour before departure - 15% of the price is refunded; Voluntarily, more than 12 hours before departure - 50% of the price is refunded; Voluntarily, more than 24 hours before departure - 75% of the price is refunded; Voluntarily, more than 48 hours before departure - 85% of the price is refunded.

5.2.2. Funds or part of the funds, minus mandatory deductions, are returned to the User within 14 days from the date the decision to refund the Ticket is made.

5.2.3. Tickets that were moved to another date at the User's request are not refundable in any form.

5.2.4. When changing the departure date, the User must pay the difference between the original and the new ticket price if the ticket for the new date is more expensive. If the ticket price for the new date is lower than the previous price, the difference is not refunded to the User.

6.1. To issue and purchase a Ticket on the website https://autoluxplus.com.ua/, certain information must be provided, namely: the passenger's first and last name, address, and phone number.

6.2. When making a purchase, it is also necessary to provide payment information related to bank cards, namely their numbers and expiration dates. This information must be entered for each purchase on the secure service of the selected payment system.

7.1. By making a purchase through the website https://autoluxplus.com.ua/, the User confirms their legal capacity and gives consent to the processing of their personal data.

7.2. The Agent undertakes not to use the User's personal data for sending materials unrelated to the Services provided by the Provider, not to transfer personal data to third parties, and not to use it for any other purpose.

7.3. The User agrees to pay the price of the Ticket and applicable taxes for all purchases made and paid for by credit or debit cards or by another permitted payment method.

7.4. The User agrees to pay all amounts determined by the Provider if the payment has not been completed, has been returned, or has been declined by the User's bank.

7.5. By selling a Ticket through the website https://autoluxplus.com.ua/, the Provider confirms that it has the right to sell the given Ticket in accordance with the conditions and obligations established by the Carrier.

7.6. The Provider reserves the right, at its own discretion, to block credit and debit cards in case of suspicious activity.

8.1. The User confirms their agreement that they bear personal responsibility for the confidential information provided for storage.

8.2. The Provider is not liable for any losses caused by unauthorized use of confidential information left by the User.

8.3. All personal information received by the Provider as a result of orders placed through the website is stored in accordance with the current legislation on confidentiality.

8.4. The Provider reserves the right to use and disclose information about the User or about orders made by the User, subject to confidentiality compliance.

9.1. Specifics of selling tickets of other carriers: sole proprietor Yevhen V. Kimlyk sells tickets for trips operated by other carriers acting as a sales intermediary. Users who purchase tickets for trips of other carriers through our website or app agree to the terms of this section.

9.2. Bonus program: No bonuses are accrued for the purchase of tickets for trips operated by other carriers.

9.3. Ticket refunds: The refund conditions for tickets purchased for trips of other carriers may differ from the refund conditions for tickets for trips of Autolux-Cherkasy-Plus LLC. All details and requirements for returning such tickets are provided to the User during checkout or can be clarified through customer support.

9.4. Users undertake to comply with the safety and conduct rules established by the carrier for the selected trip. In case of violations of these rules, the carrier has the right to refuse transportation without refunding the ticket price.

10.1. The User gives consent and confirms that the data specified by them when purchasing the Ticket is truthful, and that the User has the right to provide such data when purchasing the Ticket and leave it for further processing and storage, including but not limited to: - transfer to a third party that is in any way connected with this Agreement or for the purpose of its full performance; - additional informing of the User about the status of the trip, changes in its conditions; - further processing of the User's orders; - receiving service messages, including those about promotions, bonus programs, and discounts conducted by the Provider.

11.1. In case of non-performance or improper performance by one of the Parties of obligations under the Agreement, the guilty Party shall compensate the other Party for damages caused and proven by such actions.

11.2. The User is personally responsible for compliance with the conditions and rules of the selected Carrier and of the Agreement. ATTENTION! This Agreement governs only the conditions of purchasing the Ticket selected by the User, which in turn serves as confirmation of the conclusion of the transportation agreement.

12.1. The User understands and agrees that the Provider bears no responsibility for any direct, indirect, incidental, or punitive damages, as well as for inconveniences related to the performance of transportation (including but not limited to trip delays, trip cancellations, missed connections) or any other possible problems arising from visiting or using the Website/App.

12.2. The Provider is not liable for losses and damages incurred by the User during the trip.

12.3. The User agrees that access to goods and services, as well as information about bus transportation available on the website https://autoluxplus.com.ua/, is obtained at the User's own risk.

12.4. The Provider is not liable for damages and/or loss of a ticket for any type of transport, or for damages incurred by the User as a result of the bus arriving late to the point where the User was supposed to transfer, including tickets purchased within one order through the website https://autoluxplus.com.ua/.

13.1. A pre-trial claim procedure is not mandatory.

13.2. If one of the Parties breaches the terms of the Agreement, the other Party has the right to apply to a court. The court venue is determined in accordance with the current legislation of Ukraine.

13.3. All matters relating to relations between the Parties that are not regulated by this Agreement shall be governed by the current legislation of Ukraine. ATTENTION! If the terms of the transportation agreement are violated, the Carrier that actually operated the trip is liable for the conditions specified in the Ticket (date, time of departure/arrival, place of boarding/disembarking).

14.1. The Agreement number corresponds to the number of the Ticket purchased by the User. The date of conclusion of the Agreement is the date of payment for the selected Ticket.

15.1. Sole proprietor Yevhen V. Kimlyk, 2220902158, Svydivok village, Cherkasy district, Cherkasy region 19622, Ukraine +380990782021 +380939660940 +380974802428 https://autoluxplus.com.ua/

15.2. Passenger details: the Customer enters their details using the online resource in the registration electronic form at the stage of generating the electronic ticket.